Customer Service Specialist

USA ONLY
Entry Level
Remote Position

You will assist clients in organizing their travel plans by providing expert advice and recommendations. Your goal is to ensure a smooth, enjoyable, and stress-free travel experience from booking to return. You will handle inquiries, create itineraries, and solve any issues that may arise.

Key Responsibilities:

Client Consultation and Assistance:

• Provide timely responses to client inquiries through various communication channels, offering information about destinations, travel packages, and services.
• Understand client needs and preferences to offer tailored travel recommendations and solutions.
• Assist with booking flights, accommodations, transportation, and tours.

Itinerary Design and Coordination:

• Design personalized itineraries that align with clients’ travel goals, budget, and interests.
• Collaborate with travel vendors to confirm bookings, process changes, or handle cancellations.

Travel Documentation and Transactions:

• Ensure clients have all necessary documents, such as passports, visas, and travel insurance.
• Manage payment processing, ticket issuance, and document compliance.

Issue Management and Resolution:

• Resolve any problems clients face during their travel, including delays or cancellations.
• Liaise with suppliers to rectify issues and ensure customer satisfaction.

Industry Knowledge and Research:

• Keep up-to-date with travel trends, destinations, and services.
• Continuously research and recommend new products to clients for an improved experience.

Record Keeping and Administrative Tasks:

• Maintain organized records of client interactions and travel plans.
• Prepare and distribute travel documents efficiently.